Infrastructure Compliance & Asset Management, Principal
AIA Australia
Kuala Lumpur, Malaysia
Manage outsourced service providers
Maintain and improve service levels
Itil disciplines
The role ensures the effective delivery of high‑quality IT services by managing outsourced service providers and internal teams, ensuring all services meet commitments
Job Summary
The role ensures the effective delivery of high‑quality IT services by managing outsourced service providers and internal teams, ensuring all services meet commitments.
Work with IT Partners to ensure their performance is delivered in accordance with agreed service levels and customer satisfaction KPI targets.
Govern Asset Management and ensure assets are inventoried and managed in accordance with Group Standards, and govern Security & Compliance for assets.
Matching Summary
The role ensures the effective delivery of high‑quality IT services by managing outsourced service providers and internal teams, ensuring all services meet commitments.
Skills & Requirements
Must-have
manage outsourced service providers
maintain and improve service levels
ITIL disciplines
govern asset management
govern security and compliance
Nice-to-have
develop positive sustainable change
drive quick resolution of issues
build a career with us
Key Requirements
7 years relevant experience managing service delivery professionals
Bachelor’s Degree in Computer Engineering or IT-related field