Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform
Job Summary
Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform.
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Workday offers a flexible work approach combining in-person and remote work, providing tools to grow, skills to develop, and support for long-term career investment.
Matching Summary
Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform.
Salary
Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for bonus plan and stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Customer success management
Enterprise SaaS solutions
Client onboarding and training
Technical product support
Global cross-functional collaboration
Account management and renewal
AI-powered software expertise
Nice-to-have
HR/recruiting software domain expertise
Strong executive relationship building
Excellent communication skills
Data analysis and time management
Mentorship of junior team members
Flexible work environment
Key Requirements
7+ years customer success or account management (Sr)
5+ years customer success or account management (Manager)
7+ years enterprise SaaS support (Sr)
5+ years enterprise SaaS support (Manager)
Technical understanding of complex software ecosystems