Business Banking Analyst – Virtual – Bilingual

CIBC

Quebec, Canada
Fully remote
Business products and services knowledge
Bilingual french and english fluency
Virtual work environment
Support Business Banking clients and internal partners on after-sales activities, account maintenance, and service inquiries

Job Summary

  • Support Business Banking clients and internal partners on after-sales activities, account maintenance, and service inquiries.
  • Validate Digital Business Onboarding applications and promote digital banking options to clients.
  • CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, and an employee share purchase plan.

Matching Summary

Support Business Banking clients and internal partners on after-sales activities, account maintenance, and service inquiries.

Skills & Requirements

Must-have

  • Business products and services knowledge
  • Bilingual French and English fluency
  • Virtual work environment
  • Client service excellence
  • Digital banking advocacy

Nice-to-have

  • Relationship-oriented banking
  • Proactive client needs identification
  • Teamwork and accountability
  • Curiosity and continuous learning

Key Requirements

  • 1-2 years' experience in sales and service
  • Professional, fast-paced environment experience
  • Financial or client service industry experience
  • Client Contact Centre experience

Work Rights

Legally eligible to work

Tailored Resume

Cover Letter