Customer Issue Resolution Analyst, Cbg Thailand

3M

Manila, Philippines
**
High proficiency in thai language
English communication skills
Credit and collections experience
** 3M is seeking a Customer Issue Resolution Analyst for their Global Service Center in Manila, Philippines. The role focuses on managing customer complaints, credit, and collections processes while collaborating with various teams to enhance customer experience. **

Job Summary

  • This role involves end-to-end customer issue resolution including credit, collections, and complaint management at the 3M Global Service Center.
  • The successful candidate will analyze root causes of complaints, coordinate with cross-functional teams, and communicate resolutions to customers professionally.
  • Candidates must demonstrate high proficiency in Thai language and possess at least two years of experience in customer issue resolution or billing roles.

Matching Summary

Match Score: 75

** 3M is seeking a Customer Issue Resolution Analyst for their Global Service Center in Manila, Philippines. The role focuses on managing customer complaints, credit, and collections processes while collaborating with various teams to enhance customer experience. **

Skills & Requirements

Must-have

  • High proficiency in Thai language
  • English communication skills
  • Credit and collections experience
  • Complaint management processes
  • Cross-functional coordination

Nice-to-have

  • Sales Force experience
  • Process improvement participation
  • Training new employees
  • Analytical problem solving
  • Fast learner with ambiguity

Key Requirements

  • Bachelor level university degree
  • At least 2 years in Customer Issue Resolution or Billing
  • High Proficiency of the Thai language
  • Ability to communicate in spoken and written English
  • Experience with Excel and Microsoft Office systems

Work Rights

Not specified

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