Support Analyst

Zenput

Remote
Base: $65,000 - $75,000; bonus/equity: $4,875 - $5...
Remote
Troubleshoot customer tickets
Support sales/success teams
Voice of the customer
Zenput is seeking a Support Analyst to join their remote team, focusing on providing high-quality customer support for their Crunchtime platform used by major global restaurant brands. The ideal candidate should have customer-facing experience, technical skills, and the ability to thrive in a fast-paced environment

Job Summary

  • Help customers solve problems in the Crunchtime platform using internal tools for Labor and Inventory product suites.
  • Collaborate with a global team to deliver the ultimate customer experience and support Sales/Success teams.
  • Be a voice of the customer, helping product and engineering teams better understand customer needs.

Matching Summary

Match Score: 85

Zenput is seeking a Support Analyst to join their remote team, focusing on providing high-quality customer support for their Crunchtime platform used by major global restaurant brands. The ideal candidate should have customer-facing experience, technical skills, and the ability to thrive in a fast-paced environment.

Salary

Base: $65,000 - $75,000; Bonus/Equity: $4,875 - $5,625; Benefits: Medical, dental, vision, 401k match, etc.

Skills & Requirements

Must-have

  • Troubleshoot customer tickets
  • Support Sales/Success teams
  • Voice of the customer
  • SQL knowledge
  • 9am - 5pm PST availability

Nice-to-have

  • Experience with distributed/remote team
  • Cross-functional collaboration
  • Troubleshoot networking protocols
  • Experience supporting restaurant industry
  • Familiarity with Inventory and Labor tools

Key Requirements

  • 1-2 years remote application support
  • 2-4 years customer-facing experience
  • Excellent interpersonal and communication skills
  • Bachelors Degree
  • Technical background
  • Able to work in high stress environment
  • Ability to prioritize tasks independently

Work Rights

Not specified

Tailored Resume

Cover Letter