Lead Of Facilities Management Center

JLL

Bangkok, THA
On-site
Customer service operations
Service quality standards
Issue resolution
JLL is seeking a Lead of Facilities Management Center in Bangkok, responsible for overseeing a team that addresses customer service requests and enhances service delivery in facilities management. The ideal candidate should possess a strong background in customer service, leadership experience, and familiarity with facilities operations

Job Summary

  • The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination.
  • This leadership role focuses on ensuring effective customer support operations, maintaining service quality standards, and driving continuous improvement in facilities-related customer service delivery.
  • JLL empowers you to shape a brighter way forward by combining world class services, advisory and technology for our clients.

Matching Summary

Match Score: 85

JLL is seeking a Lead of Facilities Management Center in Bangkok, responsible for overseeing a team that addresses customer service requests and enhances service delivery in facilities management. The ideal candidate should possess a strong background in customer service, leadership experience, and familiarity with facilities operations.

Skills & Requirements

Must-have

  • customer service operations
  • service quality standards
  • issue resolution
  • escalation management
  • performance monitoring
  • process oversight

Nice-to-have

  • continuous improvement
  • knowledge sharing
  • cross-departmental collaboration
  • attention to detail

Key Requirements

  • Bachelor's degree required
  • 5-7 years progressive experience
  • 3-5 years supervisory experience
  • Proficiency with facilities management software
  • Strong analytical skills

Work Rights

Not specified

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