The Technical Customer Service Representative is accountable for excellent customer service experience in the ANZ region, interacting directly with clients and adhering to policies and procedures
Job Summary
The Technical Customer Service Representative is accountable for excellent customer service experience in the ANZ region, interacting directly with clients and adhering to policies and procedures.
Key responsibilities include acknowledging new orders, issuing quotes, maintaining accurate delivery dates, coordinating with various departments, and actively using Salesforce for communications and complaint resolution.
Johnson Controls is powered by talent, making buildings smarter and safer since 1885 with a diverse global team offering the world’s largest portfolio of building products, digital technologies, software, and services.
Matching Summary
The Technical Customer Service Representative is accountable for excellent customer service experience in the ANZ region, interacting directly with clients and adhering to policies and procedures.
Skills & Requirements
Must-have
excellent customer service experience
process orders and issue quotes
maintain accurate Customer Requested Dates
coordinate with multiple departments
resolve client issues and complaints
effective backorder management
Nice-to-have
passionate about customer service
good communication and interpersonal skills
high level of integrity
work under stress with on-time deliverables
self-starter and independent
good attention to detail
Key Requirements
Relevant Customer Service experience
Knowledge of ERP’s, Salesforce & MS Office beneficial