Inp - Customer Service Associate Ii-consumer ( International Voice Process )

Worldpay (FIS)

Ind Hryn, India
Customer support by phone
Troubleshoot customer problems
Track and document requests
Provides customer support by phone, email or instant message to consumers and serves as primary contact for inbound customer issues

Job Summary

  • Provides customer support by phone, email or instant message to consumers and serves as primary contact for inbound customer issues.
  • Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time.

Matching Summary

Provides customer support by phone, email or instant message to consumers and serves as primary contact for inbound customer issues.

Skills & Requirements

Must-have

  • customer support by phone
  • troubleshoot customer problems
  • track and document requests
  • update customer information
  • meet job standards

Nice-to-have

  • curious, motivated, forward-thinking
  • open, collaborative, entrepreneurial
  • provide guidance and mentoring

Key Requirements

  • High school diploma or GED
  • Two or more years of experience
  • One or more years financial services experience preferable

Work Rights

Not specified

Tailored Resume

Cover Letter