Customer Operations Manager

Epicor

Minimum: $71,000 usd; maximum: $114,000 usd; benef...
Hybrid
High-severity billing and quote-to-cash issues
End-to-end quote-to-cash workstreams
Salesforce, erp, and billing platforms
You will take ownership of high-severity billing and quote-to-cash issues, providing executive-level visibility and coordination across Finance, Revenue Operations, Sales, and back-office teams

Job Summary

  • You will take ownership of high-severity billing and quote-to-cash issues, providing executive-level visibility and coordination across Finance, Revenue Operations, Sales, and back-office teams.
  • Coordinate comprehensive end-to-end account audits to identify gaps and inconsistencies across CPQ, Billing, ERP, and Payment systems.
  • At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.

Matching Summary

You will take ownership of high-severity billing and quote-to-cash issues, providing executive-level visibility and coordination across Finance, Revenue Operations, Sales, and back-office teams.

Salary

Minimum: $71,000 USD; Maximum: $114,000 USD; Benefits: Comprehensive health and wellness benefits

Skills & Requirements

Must-have

  • High-severity billing and quote-to-cash issues
  • End-to-end quote-to-cash workstreams
  • Salesforce, ERP, and billing platforms
  • Cross-functional team leadership
  • Account reconciliation and corrective actions
  • Process breakdown diagnosis

Nice-to-have

  • Executive-level visibility and coordination
  • Thrive in high-pressure situations
  • Analytical and organized mindset
  • Proactive, Proud, Partners culture

Key Requirements

  • 4–6 years’ experience in billing operations, revenue operations, quote-to-cash, or back-office finance
  • Bachelor of Science or Bachelor of Business Administration degree or equivalent experience
  • Experience managing high-severity escalations or complex customer financial issues

Work Rights

Not specified

Tailored Resume

Cover Letter