Kyc Customer Journey Expert | Private Individuals & Business Banking @ Ing Bank

Ing Bank

Romania
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Kyc process development and administration
User journey design and digital onboarding
Global and local regulatory frameworks
** ING Bank is seeking a KYC Customer Journey Expert to enhance customer experiences for individual and corporate clients while ensuring compliance with regulations. The role involves collaborating with a multidisciplinary team to optimize KYC processes and implement innovative solutions in a hybrid work environment. **

Job Summary

  • As a KYC Customer Journey Expert, you help shape secure, intuitive and compliant customer experiences that reduce friction and build trust.
  • Your day to day role responsibilities include the development, implementation, and administration of KYC processes for individual and corporate clients, with the objective of ensuring compliance and a consistent customer experience.
  • What we offer includes impactful work in a fun and collaborative environment, growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms.

Matching Summary

Match Score: 75

** ING Bank is seeking a KYC Customer Journey Expert to enhance customer experiences for individual and corporate clients while ensuring compliance with regulations. The role involves collaborating with a multidisciplinary team to optimize KYC processes and implement innovative solutions in a hybrid work environment. **

Skills & Requirements

Must-have

  • KYC process development and administration
  • User journey design and digital onboarding
  • Global and local regulatory frameworks
  • Agile environment and multidisciplinary squad
  • Drafting functional specifications for IT

Nice-to-have

  • Proactive, curious mindset
  • Ownership and making things happen
  • Collaborative and open setup
  • Continuous learning and upskilling
  • Sustainability and CSR projects

Key Requirements

  • More than 4 years banking experience
  • Minimum 3 years KYC process/project experience
  • Excellent English and Romanian communication skills
  • Strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter