Act as the initial point of contact for high-speed engine system technical issues that have been escalated; work with internal engineering and product teams to conduct root cause analysis and offer practical solutions. Organize technical service instances that call for cross-functional cooperation, making sure that information is effectively shared between the departments of service operations, sales, engineering, and aftersales. To guarantee smooth service execution, oversee field service engineers' service coordination, including work assignment, resource planning, and technical preparation. Assign service engineers to test the engines and work with the workshop supervisor to plan the test bed. As the subject matter expert, actively participate in customer meetings, audits, and technical reviews while providing remote and onsite technical support to clients in the APAC region. To assist with Integrated Logistics Support (ILS) preparation for tenders and ongoing project deliveries, collaborate closely with the sales and project teams. Determine the technical skill gaps in the high-speed engine service team and Business Partners; work with the Engine Academy to create and deliver organized training programs (classroom, digital, and hands-on). Enhance diagnostic skills, technical competency, and customer communication by coaching and mentoring field service engineers and technicians. Uphold and manage the region's internal and external service employees' certification status, competency records, and service skill matrix. Determine corrective and preventive measures for persistent service issues or non-conformities, and assist with root cause investigations. Participate in projects for continuous improvement and service process standardization to lower service costs and boost technical responsiveness. Create and maintain service documentation, such as technical checklists, reports, bulletins, troubleshooting manuals, and SOPs. Track training results, technical KPIs, a