Customer Experience Coordinator County Hall Morpeth, United Kingdom £26,403 - £28,142 (pro Rata For Part Time Post) Fixed Term Apply By 5 June, 2026 Posted On 22 May, 2026
Northumberland County Council
Morpeth, United Kingdom
Base: £26,403 - £28,142 pro rata; bonus/equity: no...
On-site
Customer service in contact centre environment
Ability to work hybrid home and office locations
Passion for helping community members
The Customer Experience team serves as the first point of contact for residents, businesses, and visitors in Northumberland
Job Summary
The Customer Experience team serves as the first point of contact for residents, businesses, and visitors in Northumberland.
Employees will provide clear advice on a wide range of topics including housing, benefits, council tax, and highways through meaningful conversations.
The role offers a comprehensive training programme, staff wellbeing resources, and a pension scheme with rising annual leave entitlements.
Matching Summary
The Customer Experience team serves as the first point of contact for residents, businesses, and visitors in Northumberland.
Salary
Base: £26,403 - £28,142 pro rata; Bonus/Equity: Not specified; Benefits: 26-31 days annual leave plus Local Government Pension Scheme
Skills & Requirements
Must-have
Customer service in contact centre environment
Ability to work hybrid home and office locations
Passion for helping community members
Nice-to-have
Curious and patient approach to problem solving
Strong active listening and rapport building skills