Not specified (assumed to be hybrid or flexible given the nature of the role).
Lead team of survey officers
Achieve daily kpis and service levels
Conduct call audits for compliance
PERSOL Singapore Pte. Ltd. is seeking an Operation Team Lead for its call center operations in Singapore. The ideal candidate will have leadership experience, particularly in survey operations or customer service, and will be responsible for team management, KPI achievement, and quality assurance
Job Summary
The role involves leading a team of Survey Officers to achieve service levels and meet daily Key Performance Indicators.
Candidates will act as the subject matter expert, handling hotline enquiries, data audits, and customer escalations.
Responsibilities include conducting call audits, coaching team members, and assisting with quality improvement initiatives.
Matching Summary
Match Score: 75
PERSOL Singapore Pte. Ltd. is seeking an Operation Team Lead for its call center operations in Singapore. The ideal candidate will have leadership experience, particularly in survey operations or customer service, and will be responsible for team management, KPI achievement, and quality assurance.
Salary
Up to $3800; Not specified; Not specified
Skills & Requirements
Must-have
Lead team of Survey Officers
Achieve daily KPIs and service levels
Conduct call audits for compliance
Handle escalations and complaints
Proficient in Microsoft Excel
Nice-to-have
Experience in survey operations or sales
Subject matter expert knowledge
Coaching and performance management skills
Field visit coordination experience
Key Requirements
Minimum Diploma qualification
2-3 years leadership experience
Work experience in survey operations or customer service