Product Support Specialist - Ecommerce

mobile.career

Australia
Fully remote
Ecommerce product knowledge
Technical troubleshooting expertise
Payment gateway knowledge
You will be working within our eCommerce team to be the friendly voice our business customers hear when they contact us

Job Summary

  • You will be working within our eCommerce team to be the friendly voice our business customers hear when they contact us.
  • Responsibilities include understanding eCommerce products, providing world-class customer support, and handling risk management activities.
  • We offer a rotating roster between 7am to 7pm Monday to Sunday, a supportive training program, and the flexibility to work from home or from any of our offices around Australia.

Matching Summary

You will be working within our eCommerce team to be the friendly voice our business customers hear when they contact us.

Skills & Requirements

Must-have

  • eCommerce product knowledge
  • technical troubleshooting expertise
  • payment gateway knowledge
  • API technical understanding
  • risk management activities
  • world-class customer support

Nice-to-have

  • innovative thinkers
  • customer-centric approach
  • collaboration and communication
  • passion for finding solutions
  • flexibility for varied shifts

Key Requirements

  • 12 Month fixed term opportunity
  • Prior technical troubleshooting expertise
  • Experience with high volume inquiries
  • Ability to pick up new technologies quickly
  • Risk Mindset

Work Rights

Not specified

Tailored Resume

Cover Letter