Halfspace ApS is seeking a Contact Center AI Solution Consulting Manager to join their SONG practice, focusing on customer experience solutions using Google CCAI. The role involves leading design initiatives, driving transformation projects, and working collaboratively with clients to enhance business performance
Job Summary
Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist.
Co-Lead the Google Contact Center Offering and leverage the previous experience of building the practice from scratch (attracting the best talent in the market and increasing the demand to deliver high impact Google contact center projects).
An opportunity to work on transformative projects with key G2000 clients.
Matching Summary
Match Score: 85
Halfspace ApS is seeking a Contact Center AI Solution Consulting Manager to join their SONG practice, focusing on customer experience solutions using Google CCAI. The role involves leading design initiatives, driving transformation projects, and working collaboratively with clients to enhance business performance.
Skills & Requirements
Must-have
Google CCAI suite of contact center products
Google Gen AI product suite
design thinking innovative workshops
CX management capability assessment
CX target operating model formulation
CCaaS migration
agile delivery process
Nice-to-have
other Conversational AI platforms
other CCaaS platforms
exploratory mindset
Key Requirements
13+ years of experience
Google CCAI solutions and platform design and delivery