Customer Experience Executive

portal.tz

Dispense and receive financial instruments
Verify transaction accuracy and completeness
Process foreign currency transactions
Deliver insurance related operational and administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs)

Job Summary

  • Deliver insurance related operational and administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
  • Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter.
  • Cross-sell appropriate customer needs related products face to face and participate in the branch sales initiatives by effective lead generation.

Matching Summary

Deliver insurance related operational and administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Skills & Requirements

Must-have

  • Dispense and receive financial instruments
  • Verify transaction accuracy and completeness
  • Process foreign currency transactions
  • Adhere to Absa Service standards
  • Manage customer queries and complaints
  • Reconcile own till cash daily
  • Conduct snap checks

Nice-to-have

  • Empowering Africa's tomorrow
  • Design your future
  • Unlock your potential
  • World class customer service practices
  • Cross-sell appropriate products
  • Effective lead generation

Key Requirements

  • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Work Rights

Not specified

Tailored Resume

Cover Letter