Principal Technical Support Engineer

Salesforce

United Kingdom
Enterprise software / cloud company technical support
Technical investigation and troubleshooting
Cross-functional collaboration skills
Signature Support Service provides advanced technical support and proactive services for enterprise customers using Salesforce products and services

Job Summary

  • Signature Support Service provides advanced technical support and proactive services for enterprise customers using Salesforce products and services.
  • The role requires deep expertise in Web and server-side technologies to resolve issues and provide technical assistance for critical Salesforce services.
  • This position involves acting as a technical lead, contributing to team growth, and ensuring efficient operations for high-level technical support.

Matching Summary

Signature Support Service provides advanced technical support and proactive services for enterprise customers using Salesforce products and services.

Skills & Requirements

Must-have

  • Enterprise Software / Cloud Company technical support
  • Technical investigation and troubleshooting
  • Cross-functional collaboration skills
  • Web technologies expertise
  • Server-side technologies expertise
  • High customer satisfaction drive

Nice-to-have

  • Leadership in evolving technologies
  • Team growth and operational efficiency
  • Proactive monitoring and optimization
  • Agentforce Data Cloud expertise
  • Salesforce platform understanding

Key Requirements

  • 10+ years of technical support experience
  • Ability to mentor team members
  • Proficiency in English reading/writing
  • Experience with database management
  • Experience with large data processing
  • Experience with API programming

Work Rights

Not specified

Tailored Resume

Cover Letter