Strategic Customer Success Manager Usa

Trustpair

New York, NY, United States
Base: $135,000–$150,000; bonus/equity: not specifi...
On-site
Technical saas or enterprise b2b experience
Managing strategic us enterprise accounts
Driving renewals and upsell opportunities
Trustpair stops vendor fraud before it happens by providing an automated vendor validation platform protecting over 400 enterprise companies worldwide

Job Summary

  • Trustpair stops vendor fraud before it happens by providing an automated vendor validation platform protecting over 400 enterprise companies worldwide.
  • The Strategic Customer Success Manager will own a portfolio of large, complex US enterprise customers, driving onboarding, retention, product adoption, and revenue expansion.
  • The role offers a flexible hybrid work environment, career growth opportunities, and exposure to an international, diverse team that values AI-driven ways of working.

Matching Summary

Trustpair stops vendor fraud before it happens by providing an automated vendor validation platform protecting over 400 enterprise companies worldwide.

Salary

Base: $135,000–$150,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical SaaS or enterprise B2B experience
  • Managing strategic US enterprise accounts
  • Driving renewals and upsell opportunities
  • Familiarity with APIs and SFTP integrations
  • Strong project management skills
  • Excellent communication with senior stakeholders
  • Data-driven decision-making

Nice-to-have

  • Experience with Intercom, Planhat, Looker
  • B2B SaaS start-up or scale-up experience
  • International or European company experience
  • Selling to CFO organization teams
  • Collaborative and inclusive work environment
  • AI-driven workflow integration
  • Hybrid onsite work preference

Key Requirements

  • 7+ years in technical SaaS or enterprise B2B software
  • 3–4+ years with strategic or enterprise B2B clients
  • Experience managing complex US enterprise accounts
  • Native-level English proficiency

Work Rights

Not specified

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