Base: $117,000 to $140,000; bonus/equity: eligible...
Fully remote
Manage mid-market client and broker relationships
Drive engagement, satisfaction, and retention
Track and analyze client success kpis
Garner Health Technology Inc is seeking a Senior Client Success Manager to enhance client engagement and retention within mid-market accounts. The ideal candidate will have extensive B2B management experience, particularly in healthcare, to ensure clients derive maximum value from Garner's services
Job Summary
Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all.
This role will own and manage mid-market client and broker relationships across a high-volume book of business (50–60 accounts), ensuring a consistently high-quality client experience.
The ideal candidate has 4+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and NRR; preferably in the healthcare and benefits industry.
Matching Summary
Match Score: 85
Garner Health Technology Inc is seeking a Senior Client Success Manager to enhance client engagement and retention within mid-market accounts. The ideal candidate will have extensive B2B management experience, particularly in healthcare, to ensure clients derive maximum value from Garner's services.
Salary
Base: $117,000 to $140,000; Bonus/Equity: Eligible to participate in equity incentive; Benefits: Flexible PTO, Medical/Dental/Vision, 401(k) with company match, flexible spending accounts, Teladoc Health
Skills & Requirements
Must-have
Manage mid-market client and broker relationships
Drive engagement, satisfaction, and retention
Track and analyze client success KPIs
Collaborate cross-functionally with internal teams
Lead client meetings and communications
Nice-to-have
Mission-driven team
Intense urgency and accountability
Commitment to authentic feedback
Key Requirements
4+ years of B2B book of business management experience
Healthcare and benefits industry experience preferred
Demonstrated client management expertise
Exceptional project management and organizational skills