Client & Policy Servicing Processor

AIG

Kuala Lumpur, Malaysia
Policy servicing transactions
Digital workflow and system processing
Data accuracy and operational support
Responsible for processing a range of policy servicing transactions including endorsements, renewal, cancellations, reinstatements and updates to client or policy details

Job Summary

  • Responsible for processing a range of policy servicing transactions including endorsements, renewal, cancellations, reinstatements and updates to client or policy details.
  • Manage servicing requests through policy administration systems and digital workflow platforms by monitoring assigned work queues, system generated tasks and automated transactions.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Responsible for processing a range of policy servicing transactions including endorsements, renewal, cancellations, reinstatements and updates to client or policy details.

Skills & Requirements

Must-have

  • policy servicing transactions
  • digital workflow and system processing
  • data accuracy and operational support
  • quality assurance and compliance
  • customer experience focus

Nice-to-have

  • continuous improvement mindset
  • openness to process and system enhancements
  • in-person collaboration
  • customer and service-oriented mindset

Key Requirements

  • Good English communication skills
  • Good interpersonal skills
  • Strong organization, accountability
  • Ability to manage workload with service standards

Work Rights

Not specified

Tailored Resume

Cover Letter