Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
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3 years saas enterprise software experience
Object oriented programming knowledge
Log file analysis capability
** Workday is seeking a Technical Support Delivery Analyst for its Customer Support team in Warsaw, Poland. This fully remote position requires experience with SaaS enterprise software and offers a supportive culture focused on collaboration, innovation, and employee well-being. **

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working through exciting problems.
  • Candidates will collaborate with Product Managers, QA, and Development to determine solutions or workarounds for business-critical issues.
  • The position requires participation in rostered shifts as part of a 24/7 Global Support schedule to ensure continuous coverage.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst for its Customer Support team in Warsaw, Poland. This fully remote position requires experience with SaaS enterprise software and offers a supportive culture focused on collaboration, innovation, and employee well-being. **

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 3 years SaaS enterprise software experience
  • Object Oriented Programming knowledge
  • Log file analysis capability
  • SQL syntax proficiency
  • API client experience

Nice-to-have

  • HCM or Talent Acquisition solution experience
  • SOAP WSDL XML web service integration
  • Health monitoring tools usage
  • Knowledge Centered Service contribution
  • Resilience under tight timeframes

Key Requirements

  • 3 years SaaS experience for P3 level
  • 2 years SaaS experience for P2 level
  • Experience with HCM or Talent solutions
  • Ability to read and analyze log files
  • Basic SQL query writing skills

Work Rights

Not specified

Tailored Resume

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