Senior Support Specialist/resource Planning

Bankstcharles

Glasgow, United Kingdom
**
Data analysis
Forecasting
Staffing schedules
** The Senior Support Specialist/Resource Planner position at Bankstcharles in Glasgow seeks an experienced professional to optimize staffing levels and workforce allocation through data analysis to enhance customer experience. The ideal candidate should possess strong analytical skills, knowledge of forecasting, and proficiency in Excel, with a background in workforce management. **

Job Summary

  • Optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations.
  • Develop and implement workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.
  • Identify industry trends and developments to implement best practice in workforce management services and participate in projects to improve efficiency and effectiveness.

Matching Summary

Match Score: 75

** The Senior Support Specialist/Resource Planner position at Bankstcharles in Glasgow seeks an experienced professional to optimize staffing levels and workforce allocation through data analysis to enhance customer experience. The ideal candidate should possess strong analytical skills, knowledge of forecasting, and proficiency in Excel, with a background in workforce management. **

Skills & Requirements

Must-have

  • data analysis
  • forecasting
  • staffing schedules
  • workforce allocation
  • customer experience enhancement
  • Excel
  • risk and controls

Nice-to-have

  • business acumen
  • strategic thinking
  • digital and technology
  • SQL
  • Python
  • change and transformation
  • listen and be authentic

Key Requirements

  • Previous experience in real time analytical role
  • Previous experience of Forecasting
  • Excellent in depth knowledge of Excel
  • Strict time management skills

Work Rights

Not specified

Tailored Resume

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