It Senior Operations Manager (itil)

The Procter & Gamble Company

Warsaw, Poland
Hybrid (2 days onsite)
Consumer data platform (cdp) operations
Itil processes
Incident management
Procter & Gamble is looking for an IT Senior Operations Manager to oversee their Consumer Data Platform in Warsaw, Poland. The role focuses on operational efficiency, governance of ITIL processes, and collaboration across a multi-vendor environment

Job Summary

  • Co-own the integrated operational model of our CDP with multiple supplier teams, including governance of key ITIL processes.
  • Identify systemic operational challenges, provide technical leadership, and define repeatable SOPs or automation to address them.
  • Drive the continuous improvement of reliability, security, efficiency, and scalability of production systems through software engineering practices.

Matching Summary

Match Score: 85

Procter & Gamble is looking for an IT Senior Operations Manager to oversee their Consumer Data Platform in Warsaw, Poland. The role focuses on operational efficiency, governance of ITIL processes, and collaboration across a multi-vendor environment.

Skills & Requirements

Must-have

  • Consumer Data Platform (CDP) operations
  • ITIL processes
  • incident management
  • change management
  • problem management
  • escalation management
  • capacity and performance management
  • operational KPI reporting
  • root cause analyses
  • Site Reliability Engineering (SRE) practices
  • application and infrastructure monitoring
  • security and access management
  • privacy regulations compliance

Nice-to-have

  • analytical and creative problem solving
  • multinational, multicultural, multi-vendor team
  • best-in-class Site Reliability Engineering
  • cloud platform, data base and analytics technologies
  • continuous improvement of reliability, security, efficiency, and scalability
  • software engineering practices
  • system design consulting
  • platform management
  • capacity planning

Key Requirements

  • Demonstrated passion and prior experiences in learning to grow additional IT skills
  • Strong analytical skills
  • Strong leadership and communication skills
  • Proficiency in crisis and conflict management
  • Team player
  • Experience of managing suppliers in outsourcing contracts
  • Ability to work in multi-vendor environment
  • Previous experience in SAFe/ Agile
  • IT Operations experience
  • Consumer knowledge
  • Knowledge and experience on DevOps/Agile tools
  • Knowledge of microservices, Google Cloud Platform, Python/Java, REST APIs
  • ITIL4 certification
  • SREF certification

Work Rights

Not specified

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