Active monitoring of devices and networks for alarms and responding to 1st line enquiry support for problems and service requests
Job Summary
Active monitoring of devices and networks for alarms and responding to 1st line enquiry support for problems and service requests.
Assist with maintaining test facility operational readiness for test programmes and reporting on overall systems performance and achievement of SLA.
Maintain a sound working relationship with the customer and other relevant stakeholders and assist the maintenance team in proactively identifying issues and proposing solutions.
Matching Summary
Active monitoring of devices and networks for alarms and responding to 1st line enquiry support for problems and service requests.
Skills & Requirements
Must-have
MS Office suite
Computer networking basics
TCPIP knowledge
Firewall operations
Switch technologies
Customer interface skills
Nice-to-have
Sound interpersonal skills
Good team player
Demonstrated self-starter
Proactively identifying issues
Key Requirements
Transportation or vending systems knowledge desired