Senior Customer Success Manager

LifeWorks

London, United Kingdom
Base: not specified; bonus/equity: sales incentive...
Fully remote
Customer success management
Client relationship management
Enterprise account retention
TELUS Health is a global-leading health and well-being provider improving health outcomes for over 35 million lives worldwide through innovative technology and integrated health solutions

Job Summary

  • TELUS Health is a global-leading health and well-being provider improving health outcomes for over 35 million lives worldwide through innovative technology and integrated health solutions.
  • As a Senior Customer Success Manager, you will cultivate trusted advisor relationships with clients across EMEA, driving strategic partnerships and enhancing employee engagement through TELUS Health solutions.
  • The role offers comprehensive benefits including private medical insurance, pension, life insurance, flexible remote work, and a supportive, inclusive culture committed to innovation and wellbeing.

Matching Summary

TELUS Health is a global-leading health and well-being provider improving health outcomes for over 35 million lives worldwide through innovative technology and integrated health solutions.

Salary

Base: Not specified; Bonus/Equity: Sales incentive plan; Benefits: Private Medical Insurance, Pension, Life Insurance, Healthcare Cash Plan, Dental Plan, Employee Assistance Programme, 24 days annual leave plus wellbeing days

Skills & Requirements

Must-have

  • Customer Success Management
  • Client Relationship Management
  • Enterprise Account Retention
  • Consultative B2B Sales Experience
  • Salesforce or Comparable CRM
  • Travel within EMEA Region

Nice-to-have

  • Employee Wellness Programs Knowledge
  • Strong Interpersonal Communication Skills
  • Entrepreneurial Mindset
  • Project Management Skills
  • Multinational Client Engagement
  • Digital Well-being Platform Experience

Key Requirements

  • 5+ years Customer Success or Account Management
  • Experience with large Enterprise and broker accounts
  • Familiarity with Employee Assistance Programs
  • Proven consultative problem-solving skills
  • Experience using Salesforce or similar CRM
  • Willingness to travel within assigned region

Work Rights

Not specified

Tailored Resume

Cover Letter