As a Senior Technical Consultant, you will be directly responsible for supporting customers through queries, troubleshooting, technical calls, and building helpful resources
Job Summary
As a Senior Technical Consultant, you will be directly responsible for supporting customers through queries, troubleshooting, technical calls, and building helpful resources.
Workvivo is a digital experience platform that brings workplace culture to life and empowers employees to be heard and feel included.
Zoom is committed to fair hiring practices, ensuring every candidate is evaluated based on skills, experience, and potential.
Matching Summary
As a Senior Technical Consultant, you will be directly responsible for supporting customers through queries, troubleshooting, technical calls, and building helpful resources.
Skills & Requirements
Must-have
Customer-facing role experience
SQL query writing
Troubleshooting customer issues
Leading IT calls for SSO/User Provisioning
Communicating with empathy
Nice-to-have
Building repository of helpful resources
Sharing insights with Product team
Anticipating customer questions
Driving high value for customers
Key Requirements
Experience in a similar role
Experience with SQL
Experience identifying trends in customer issues
Experience leading IT calls for SSO & User Provisioning