Urpa, a company based in Cairo, Egypt, is seeking a full-time Customer Support Hub Admin to assist in various administrative functions within the customer service and relations departments. The role emphasizes strong interpersonal skills, flexibility, and a commitment to providing exceptional customer service
Job Summary
The purpose of this role is to support customer service and customer relations departments in multiple administration functions and processes, providing administrative services to benefit customers and colleagues.
Key accountabilities include managing administrative tasks such as logging complaints, responding to inquiries, providing call downloads, administering bereavement contacts, simple payment transactions, and managing mailboxes and templated letters.
The role requires ensuring customer activity requirements are met, service level agreements are achieved, and exceptional customer service is provided through various communication platforms.
Matching Summary
Match Score: 85
Urpa, a company based in Cairo, Egypt, is seeking a full-time Customer Support Hub Admin to assist in various administrative functions within the customer service and relations departments. The role emphasizes strong interpersonal skills, flexibility, and a commitment to providing exceptional customer service.