Customer Success Team Lead

Jobgether

Spain, Spain
On-site
Customer success function
Player-coach role
Strategic dach portfolio
This high-impact leadership role will shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like

Job Summary

  • This high-impact leadership role will shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like.
  • You will act as a player-coach, managing a strategic DACH portfolio while building scalable frameworks for onboarding, adoption, and retention.
  • Operating in a fully remote, international environment, you will collaborate closely with cross-functional teams including RevOps, Product, and Account Management.

Matching Summary

This high-impact leadership role will shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like.

Skills & Requirements

Must-have

  • Customer Success function
  • player-coach role
  • strategic DACH portfolio
  • scalable frameworks
  • gross revenue retention
  • customer satisfaction
  • product value realization
  • cross-functional collaboration

Nice-to-have

  • thrives in ambiguity
  • creating structure

Key Requirements

  • Requires experience in Customer Success
  • Requires leadership experience
  • Requires experience managing a portfolio
  • Requires experience building scalable frameworks
  • Requires experience in a remote environment

Work Rights

Not specified

Tailored Resume

Cover Letter