This role plays a critical part in supporting the Sales and Account Management teams to drive revenue outcomes while ensuring a high-quality customer experience
Job Summary
This role plays a critical part in supporting the Sales and Account Management teams to drive revenue outcomes while ensuring a high-quality customer experience.
Wolters Kluwer offers a hybrid working environment and opportunities to develop toward Account Management or Sales roles within a collaborative, professional team culture focused on growth and customer success.
The company promotes an inclusive culture with flexible working arrangements, learning and development opportunities, and parental leave benefits that exceed legislative requirements.
Matching Summary
This role plays a critical part in supporting the Sales and Account Management teams to drive revenue outcomes while ensuring a high-quality customer experience.
Skills & Requirements
Must-have
Customer retention initiatives
Salesforce CRM data management
Subscription portfolio management
Virtual product demonstrations
Sales forecasting and pipeline reporting
Proposal and contract documentation
Nice-to-have
Experience in SaaS or technology environments
Strong organisational capability
Attention to detail
Collaborative and independent work style
Strong written and verbal communication
Proficiency in Microsoft Office
Key Requirements
2-4 years experience in customer service or sales support
Experience in subscription-based or content-driven environments
Understanding of sales cycle and forecasting principles
Proficiency with CRM platforms (Salesforce preferred)