The Customer Experience & Engagement Sr. Associate is a customer-facing role responsible for delivering high-quality, compliant, and customer-centric service across commercial and/or clinical interactions
Job Summary
The Customer Experience & Engagement Sr. Associate is a customer-facing role responsible for delivering high-quality, compliant, and customer-centric service across commercial and/or clinical interactions.
This role serves as a primary point of contact for customers through voice, email, portals, and digital channels, ensuring timely and accurate order-to-cash (OTC) execution, issue resolution, and a consistently positive customer experience.
The associate supports Amgen’s global GCX-OTC service model by executing standardized processes, leveraging CRM and ERP systems, and maintaining a strong customer-first mindset.
Matching Summary
The Customer Experience & Engagement Sr. Associate is a customer-facing role responsible for delivering high-quality, compliant, and customer-centric service across commercial and/or clinical interactions.
Skills & Requirements
Must-have
Customer-facing role
Order-to-cash execution
Issue resolution
CRM and ERP systems
GxP compliance
High volume customer interactions
Nice-to-have
Global service model
Customer-first mindset
Proactive customer updates
Audit-ready documentation
Collaborative mindset
Key Requirements
5–8 years of experience
Customer service, order management, order-to-cash, supply chain, or contact center operations experience
B2B and/or B2C environments experience preferred
Exposure to GxP-regulated environments preferred
Familiarity with SAP, Salesforce, and related digital platforms preferred
Bachelor’s degree preferred (or equivalent professional experience)