Technical Account Manager

Dedrone (an Axon company)

Melbourne, Australia
On-site
Australian citizenship required
5+ years it support experience
Law enforcement or government client experience
The role serves as the primary point of contact for key customers to foster long-term strategic partnerships while ensuring operational goals are met

Job Summary

  • The role serves as the primary point of contact for key customers to foster long-term strategic partnerships while ensuring operational goals are met.
  • Candidates must possess robust IT expertise including network administration, Microsoft server environments, and API integrations to support law enforcement clients.
  • This position requires Australian citizenship to handle sensitive government data and involves on-site work in Melbourne with 20% travel expectations.

Matching Summary

The role serves as the primary point of contact for key customers to foster long-term strategic partnerships while ensuring operational goals are met.

Skills & Requirements

Must-have

  • Australian Citizenship required
  • 5+ years IT support experience
  • Law enforcement or government client experience
  • Network administration TCP/IP DNS DHCP
  • Microsoft Server Active Directory Azure
  • Hardware setup configuration field support
  • API integrations SaaS applications

Nice-to-have

  • Ability to tailor technical discussions
  • Autonomous work style with minimal oversight
  • Strong project management skills
  • Experience with Axon products preferred
  • Customer advocacy and relationship building

Key Requirements

  • Australian Citizenship mandatory
  • Minimum 5 years IT experience
  • Experience with law enforcement entities
  • Security clearance eligibility
  • Eligibility to work in firearms environment

Work Rights

Must have Australian Citizenship

Tailored Resume

Cover Letter