Base: $75,000 - $85,000; bonus/equity: equity for ...
Hybrid
Saas technology experience
Call center environments experience
Client discovery and setup
Convoso is seeking a remote Implementation Manager to serve as the primary point of contact for clients post-sale, ensuring effective onboarding and deployment of their AI-powered contact center solutions. The ideal candidate should have experience in the SaaS industry and call center environments, demonstrating strong project management and problem-solving skills
Job Summary
The Implementation Manager will be the primary POC post sale, ensuring timely client discovery, account setup, training, and launch support.
Responsibilities include installation, integration, and deployment of Convoso SaaS products, training customers, and fostering innovation by sharing best practices.
Convoso offers a competitive compensation package, stock options, 100% covered medical premiums, PTO, and a 401k program with a generous company match.
Matching Summary
Match Score: 85
Convoso is seeking a remote Implementation Manager to serve as the primary point of contact for clients post-sale, ensuring effective onboarding and deployment of their AI-powered contact center solutions. The ideal candidate should have experience in the SaaS industry and call center environments, demonstrating strong project management and problem-solving skills.
Salary
Base: $75,000 - $85,000; Bonus/Equity: equity for all eligible U.S full time roles; Benefits: 100% covered premiums for employees, affordable Vision plan, PTO, 401k program with generous company match
Skills & Requirements
Must-have
SaaS technology experience
call center environments experience
client discovery and setup
platform deployment and training
managing client expectations
technical and functional communication
Nice-to-have
voice of the customer internally
supportive and creative work environment
positive persistence and continuous growth
team integrity
Key Requirements
1-3 years SaaS implementation experience
Experience managing high volume projects
Experience interfacing with B2C customers
Ability to upsell products and services
Experience developing solutions for revenue targets
Simple API integrations, customizations, SQL queries