The Front Office Manager is responsible for the day-to-day Front Office Operations including the Front Desk, Night Audit, and involvement in valet operations, ensuring exemplary service to all hotel guests
Job Summary
The Front Office Manager is responsible for the day-to-day Front Office Operations including the Front Desk, Night Audit, and involvement in valet operations, ensuring exemplary service to all hotel guests.
This role requires a proactive approach to managing all duties of the front desk operation, including guest arrival and departure procedures, sold-out situations, inter-department communications, and addressing guest concerns promptly.
Mainsail Lodging & Development was named a 2025 Top Workplace by the Tampa Bay Times, offering benefits such as Medical, Dental, & Vision, 401K Retirement Plan, and Paid Time Off.
Matching Summary
The Front Office Manager is responsible for the day-to-day Front Office Operations including the Front Desk, Night Audit, and involvement in valet operations, ensuring exemplary service to all hotel guests.
Skills & Requirements
Must-have
Front Office Operations
Guest Satisfaction
Staff Training and Motivation
Financial Procedures Oversight
Marriott Brand Standards Compliance
Nice-to-have
Enthusiastic and energetic demeanor
Proactive problem-solving
Jazz-inspired culture
Team collaboration
Key Requirements
2 years of Hotel Leadership experience
2-year degree in Hospitality or Business OR 4 years guest services experience
Proficiency in OPERA PMS
Experience with operating budgets and P&L statements