The role is accountable for end-to-end delivery excellence across a portfolio of strategic client accounts while leading a mix of managers and senior individual contributors
Job Summary
The role is accountable for end-to-end delivery excellence across a portfolio of strategic client accounts while leading a mix of managers and senior individual contributors.
Success involves ensuring clients describe their experience as effortless, trusted, and best-in-class while driving year-on-year account retention and expansion.
The position requires working directly with founders to stay at the cutting edge of AI-enabled delivery and creating an environment where people thrive.
Matching Summary
The role is accountable for end-to-end delivery excellence across a portfolio of strategic client accounts while leading a mix of managers and senior individual contributors.
Skills & Requirements
Must-have
End-to-end delivery excellence ownership
Portfolio of key client accounts management
Leadership of managers and delivery leaders
Commercial acumen for account growth
Embedded or RPO environment experience
Nice-to-have
Offshore delivery hub experience
AI-enabled future innovation mindset
High-performing team culture building
Scalable delivery capability development
Proactive risk anticipation skills
Key Requirements
Proven experience leading delivery in Embedded/RPO environments
Demonstrated ability to manage and develop managers
Strong commercial acumen with account growth experience