Performance Operations Support Associate - Recast Modifications
U.S. Bank
Brookfield, WI, US
Base: $20.00 - $22.50; bonus/equity: not specified...
Onsite
Loan servicing operations
Borrower communication via phone and email
Accurate processing and documentation
The Performance Operations Support Associate provides operational and customer support for a specialized loan servicing team, focusing on recast loan modifications
Job Summary
The Performance Operations Support Associate provides operational and customer support for a specialized loan servicing team, focusing on recast loan modifications.
This role supports borrowers through phone and email communication while ensuring accurate processing, documentation, and follow-up, along with administrative tasks.
U.S. Bank offers a comprehensive benefits package designed to help team members thrive, including healthcare, retirement plans, and paid time off.
Matching Summary
The Performance Operations Support Associate provides operational and customer support for a specialized loan servicing team, focusing on recast loan modifications.
Salary
Base: $20.00 - $22.50; Bonus/Equity: Not specified; Benefits: Included
Skills & Requirements
Must-have
Loan servicing operations
Borrower communication via phone and email
Accurate processing and documentation
Administrative office tasks
Adherence to procedures and standards
Nice-to-have
Positive borrower experience
Team collaboration
Continuous learning and skill development
Key Requirements
High school diploma or equivalent
Two to four years of business/office experience
Basic proficiency with Microsoft Outlook, Word, Excel