Supervisor, Client Contact

Fidelity National Information Services

Philadelphia, PA, US
Team management in call center
Monitor performance metrics
Provide real-time escalation support
Lead, coach, and motivate a team of call center agents to meet KPIs and quality targets

Job Summary

  • Lead, coach, and motivate a team of call center agents to meet KPIs and quality targets.
  • FIS offers a multifaceted job with a high degree of responsibility and a broad spectrum of opportunities along with professional education and personal development possibilities.
  • FIS is the world's largest global provider dedicated to financial technology solutions, serving more than 20,000 clients in over 130 countries.

Matching Summary

Lead, coach, and motivate a team of call center agents to meet KPIs and quality targets.

Skills & Requirements

Must-have

  • Team management in call center
  • Monitor performance metrics
  • Provide real-time escalation support
  • Conduct coaching and performance reviews
  • Ensure policy and compliance adherence

Nice-to-have

  • Collaborative and entrepreneurial team culture
  • Drive continuous improvement
  • Passionate and fun work environment

Key Requirements

  • Minimum 2 years team management experience
  • Experience in call center domain

Work Rights

Not specified

Tailored Resume

Cover Letter