Customer Contact Center Representative - 11:30am-8:00pm Shift

Wintrust

Rosemont, IL, United States
Base: $19.00 - $20.00ph; bonus/equity: annual bonu...
Hybrid
Customer contact center operations
Multi-media contact center
Single point of contact resolution
As a member of the Customer Contact Center, this position is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center

Job Summary

  • As a member of the Customer Contact Center, this position is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center.
  • We offer competitive pay and annual discretionary bonus eligibility, along with a comprehensive benefit package including medical, dental, vision, life, paid time off, a 401k plan with a generous company match and tuition reimbursement.
  • The first five weeks consists of onsite training in Rosemont, which will be Monday - Friday from 8:30am-5pm Central, followed by the evening shift of 11:30am-8pm Monday through Friday and every other Saturday.

Matching Summary

As a member of the Customer Contact Center, this position is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center.

Salary

Base: $19.00 - $20.00/hour; Bonus/Equity: Annual bonus eligible; Benefits: Comprehensive benefit package

Skills & Requirements

Must-have

  • Customer contact center operations
  • Multi-media contact center
  • Single point of contact resolution
  • Cross-functional collaboration
  • Customer inquiry resolution

Nice-to-have

  • Entrepreneurial spirit
  • Relationship-focused service
  • Award-winning culture
  • Community banking roots

Key Requirements

  • 1-3 years directly related experience
  • Banking customer service experience preferred
  • Must attend 5-week onsite training

Work Rights

Not specified

Tailored Resume

Cover Letter