Sales Order Lead

ABB UK

Hybrid
Manage customer order issues
Handle technical support requests
Coordinate payment and claims resolution
This role empowers you to lead internal and external customer service activities including technical support and claims management

Job Summary

  • This role empowers you to lead internal and external customer service activities including technical support and claims management.
  • You will analyze statistics such as forecasting and pacing to improve process efficiency and ensure complete case ownership.
  • Join a dynamic team at ABB where you can help industries run leaner and cleaner while growing your career.

Matching Summary

This role empowers you to lead internal and external customer service activities including technical support and claims management.

Skills & Requirements

Must-have

  • Manage customer order issues
  • Handle technical support requests
  • Coordinate payment and claims resolution
  • Analyze sales statistics and forecasting
  • Process order changes and expediting

Nice-to-have

  • Strong communication skills
  • Customer satisfaction focus
  • Process improvement mindset
  • Team collaboration abilities
  • Proactive problem solving

Key Requirements

  • Experience in customer service and order management
  • Knowledge of sales tools and methodologies
  • Degree or proven track record in relevant field
  • Language proficiency as required
  • Work authorization for UK location if applicable

Work Rights

Not specified

Tailored Resume

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