Customer Experience Manager, Modern Work

INGRAM MICRO

Mississauga, ON, Canada
Base: $80,000 - $95,000 cad py; bonus/equity: elig...
Hybrid
Microsoft 365 solutions
Microsoft security solutions
Copilot integration
Accountable for managing a strategic portfolio of accounts across both East and West Territories, with a focus on Microsoft 365, security solutions, and Copilot

Job Summary

  • Accountable for managing a strategic portfolio of accounts across both East and West Territories, with a focus on Microsoft 365, security solutions, and Copilot.
  • Drives account growth through strategic business planning, pipeline development, and collaborative co-selling initiatives.
  • This position is a hybrid role based in our Mississauga, ON or Montreal, QC office with the opportunity to work 2 days remotely per week.

Matching Summary

Accountable for managing a strategic portfolio of accounts across both East and West Territories, with a focus on Microsoft 365, security solutions, and Copilot.

Salary

Base: $80,000 - $95,000 CAD per year; Bonus/Equity: Eligible for annual bonuses or sales incentives; Benefits: Flexible Healthcare, Dental, Vision, well-being benefits, critical illness, disability coverage, mental health support, paid time off, RRSP Matching

Skills & Requirements

Must-have

  • Microsoft 365 solutions
  • Microsoft Security solutions
  • Copilot integration
  • Account growth strategies
  • Pipeline development
  • Customer success management

Nice-to-have

  • Collaborative co-selling
  • Value proposition communication
  • Proactive renewals management
  • Partner lifecycle framework
  • Strong negotiation skills
  • Bilingual in French and English

Key Requirements

  • 5-8 years account management/business development experience
  • Experience selling Microsoft 365 solutions
  • MS-900: Microsoft 365 Fundamentals certification
  • College Diploma or Degree

Work Rights

Not specified

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