Global Customer Experience End To End Demand To Pay - Downstream Specialist (japanese Speaker) - One-year Fixed Term Contract
Roche Holding AG
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Japanese language proficiency required
English language proficiency required
Sap or sap srm experience preferred
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Roche Holding AG is seeking a Global Customer Experience End To End Demand To Pay - Downstream Specialist for a one-year fixed-term contract. The ideal candidate should possess strong customer service skills, proficiency in Japanese and English, and relevant experience in procurement support.
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Job Summary
This role involves providing first-level support for system-related queries and managing service tickets within defined SLAs.
The position requires fluency in both Japanese and English to effectively communicate with end users and resolver groups.
Candidates must be willing to commit to a one-year fixed-term contract and work afternoon shifts until 6:00 pm.
Matching Summary
Match Score: 75
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Roche Holding AG is seeking a Global Customer Experience End To End Demand To Pay - Downstream Specialist for a one-year fixed-term contract. The ideal candidate should possess strong customer service skills, proficiency in Japanese and English, and relevant experience in procurement support.
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Skills & Requirements
Must-have
Japanese language proficiency required
English language proficiency required
SAP or SAP SRM experience preferred
Ticketing tool usage experience
1-3 years procurement operational experience
Nice-to-have
Mandarin language skills advantageous
Shared Service Centre experience
Customer Service Centre background
Agile and results-oriented mindset
Strong troubleshooting abilities
Key Requirements
University degree in Finance, Informatics, Business Administration, or Economics
1-3 years of experience in Procurement operational or support roles
Proficiency in reading, writing, and understanding Japanese and English
Willingness to commit to a one-year fixed term contract