Customer Service Representative

AmeriVet

Albuquerque, NM, United States
Competitive pyy; performance bonuses available; be...
Not specified (assumed to be in-person due to the nature of the role).
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
AmeriVet is seeking a Customer Service Representative at Acequia Animal Hospital in Albuquerque, NM. The role focuses on delivering exceptional client experiences through effective communication, appointment management, and support for both clients and the medical team

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
  • Responsibilities include managing appointments, triaging inquiries, processing billing, and maintaining accurate patient records using practice management systems.
  • The company offers competitive pay, performance bonuses, 401(k) matching, health insurance, and tailored development programs for full-time employees.

Matching Summary

Match Score: 85

AmeriVet is seeking a Customer Service Representative at Acequia Animal Hospital in Albuquerque, NM. The role focuses on delivering exceptional client experiences through effective communication, appointment management, and support for both clients and the medical team.

Salary

Competitive pay; Performance bonuses available; Benefits include 401(k) matching, health/dental/vision/life insurance, and paid time off

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and payments
  • Demonstrate empathy with emotional clients

Nice-to-have

  • Prior customer service experience in veterinary setting
  • Strong organizational skills for busy periods
  • Desire to provide compassionate client-focused service
  • Ability to lift up to 40 pounds occasionally

Key Requirements

  • High school diploma or equivalent work experience required
  • Basic proficiency with scheduling software and online platforms
  • Excellent communication skills and strong desire for compassionate service

Work Rights

Not specified

Tailored Resume

Cover Letter