Not specified (assumed to be hybrid based on typical roles of this nature).
End-to-end customer journeys
Product management and it
Customer needs analysis
ING is seeking a Digital Customer Journey Expert for its Consumer Loans division in Belgium, responsible for enhancing the end-to-end customer experience from application to disbursement. The ideal candidate will collaborate with various stakeholders, manage product and process improvements, and possess a strong affinity for IT
Job Summary
As a Customer Journey Expert, you are responsible for the end-to-end customer experience for consumer loans, from application to disbursement.
You will work in our frontend squad “CX Compass”, responsible for our current application journey and upcoming challenges to continuously improve and remove frictions.
We offer personal growth & challenging work with endless opportunities to realise your ambitions in an informal, dynamic environment.
Matching Summary
Match Score: 85
ING is seeking a Digital Customer Journey Expert for its Consumer Loans division in Belgium, responsible for enhancing the end-to-end customer experience from application to disbursement. The ideal candidate will collaborate with various stakeholders, manage product and process improvements, and possess a strong affinity for IT.