The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing a welcoming and professional experience
Job Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing a welcoming and professional experience.
Service Associates are responsible for greeting members, managing check-ins, addressing inquiries, and ensuring the front desk area remains organized and stocked.
Employees must be flexible enough to work evenings, weekends, and holidays while adhering to safety protocols and company training requirements.
Matching Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing a welcoming and professional experience.
Skills & Requirements
Must-have
Greet members and guests professionally
Process payments and manage inventory
Maintain clean front desk and facility areas
Handle member inquiries and complaints promptly
Nice-to-have
Experience in the fitness industry
Strong interpersonal and multitasking skills
Embraces company core values of optimism and teamwork
Key Requirements
CPR certification required within 30 days of hire
Previous customer service or front desk experience
Ability to lift more than 40 lbs routinely
Must attend all mandatory company trainings within 30 days