Remote Response Associate, Roadside Assistance

Agero

Remote, US
Fully remote
Inbound call handling experience
Empathetic customer support skills
Ability to work under pressure
Agero is hiring Remote Response Associates for its Roadside Assistance department. The role involves providing support to customers experiencing vehicle emergencies, requiring calm and empathetic communication to coordinate timely assistance

Job Summary

  • Agero is the #1 B2B provider of digital driver assistance services, managing one of the largest national networks of service providers.
  • Response Associates serve as the first point of contact for customers experiencing vehicle breakdowns, providing calm and empathetic guidance.
  • The role involves coordinating directly with external providers to ensure accurate and rapid dispatch of tow trucks and service vehicles.

Matching Summary

Match Score: 85

Agero is hiring Remote Response Associates for its Roadside Assistance department. The role involves providing support to customers experiencing vehicle emergencies, requiring calm and empathetic communication to coordinate timely assistance.

Skills & Requirements

Must-have

  • Inbound call handling experience
  • Empathetic customer support skills
  • Ability to work under pressure
  • Dispatch coordination capabilities
  • Full-time availability required

Nice-to-have

  • Calm demeanor in high-stress situations
  • Strong decision-making abilities
  • Experience with digital platforms
  • Team-oriented mindset

Key Requirements

  • Full-time shift availability
  • Willingness to travel for onboarding if required
  • No specific education or certification mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter