Head Of Private Bank Client Services

Barclays

Private banking client service experience
Uhnw individual relationship management
Net promoter score improvement strategies
The role requires leading a highly engaged team to pioneer an omni-channel experience that consistently delivers excellent customer outcomes

Job Summary

  • The role requires leading a highly engaged team to pioneer an omni-channel experience that consistently delivers excellent customer outcomes.
  • Candidates must possess prior client service experience in Private Banking serving UHNW individuals or equivalent high-level customer service expertise.
  • Success involves building deeper relationships with customers while ensuring strict adherence to operational, risk, and regulatory frameworks.

Matching Summary

The role requires leading a highly engaged team to pioneer an omni-channel experience that consistently delivers excellent customer outcomes.

Skills & Requirements

Must-have

  • Private Banking client service experience
  • UHNW individual relationship management
  • Net Promoter Score improvement strategies
  • Team leadership and performance management
  • Risk and regulatory compliance adherence

Nice-to-have

  • Strong negotiation and influence skills
  • Adaptability to process changes
  • Commercial mindset and business acumen
  • Strategic thinking capabilities
  • High level of computer literacy

Key Requirements

  • Prior few years of client service experience
  • Excellent attention to detail
  • Strong command of English language
  • Legal Right to Work in the UK
  • High level of computer literacy

Work Rights

Must have Legal Right to Work in the UK

Tailored Resume

Cover Letter