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MedRisk is seeking a Customer Service Inbound Advocate Level I in Mandaluyong, Philippines, to facilitate communication between network providers and workers' compensation adjusters. The ideal candidate should have at least three years of call center experience and strong customer service skills.
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Job Summary
The role serves as a liaison between MedRisk Network Providers and Workers Compensation Adjusters to track patient progress.
Inbound Advocates are responsible for triaging calls, updating case data, and ensuring compliance with HIPAA and URAC guidelines.
Candidates must maintain high customer satisfaction while managing multiple claims and monitoring case status efficiently.
Matching Summary
Match Score: 75
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MedRisk is seeking a Customer Service Inbound Advocate Level I in Mandaluyong, Philippines, to facilitate communication between network providers and workers' compensation adjusters. The ideal candidate should have at least three years of call center experience and strong customer service skills.
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Skills & Requirements
Must-have
3 years call center experience
HIPAA compliance knowledge
Multi-tasking in fast paced environment
Nice-to-have
Bachelor's degree preferred
Excellent communication skills
Detail oriented approach
Key Requirements
Minimum of 3 years call center experience
Bachelor's Degree or equivalent industry experience