Not specified (assumed office-based due to the nature of the role)
Managing large volume of incoming calls
Identifying and assessing customer needs
Handling customer complaints within time limits
GAIN CITY LOGISTICS PTE. LTD. is seeking a Customer Service Officer to manage incoming calls and inquiries while ensuring customer satisfaction through effective communication and problem resolution. The role requires coordination with various teams to address customer concerns and provide timely updates
Job Summary
The role involves managing a large amount of incoming calls and addressing customer service inquiries efficiently.
Candidates must identify customer needs, provide accurate information, and resolve complaints within specified time limits.
The position requires coordination with Maintenance, Installation, and Delivery Support Teams to ensure comprehensive issue resolution.
Matching Summary
Match Score: 75
GAIN CITY LOGISTICS PTE. LTD. is seeking a Customer Service Officer to manage incoming calls and inquiries while ensuring customer satisfaction through effective communication and problem resolution. The role requires coordination with various teams to address customer concerns and provide timely updates.