Senior Business Analyst

Cubic Corporation

Not specified (likely hybrid or on-site based on the nature of the role).
Telephony and contact-center solutions
Gathering and documenting requirements
Ivr experience design
Cubic Corporation is seeking a Senior Business Analyst within its Transportation Systems division to support the implementation of telephony and contact-center solutions. The role involves gathering requirements, coordinating technical teams, and ensuring solutions align with customer needs, requiring strong analytical skills and experience in telephony systems

Job Summary

  • The Business Analyst for Telephony Systems plays a key role in supporting the implementation of communication and contact‑center solutions for our customers.
  • This role focuses on gathering requirements, documenting processes, coordinating with technical teams, and ensuring that telephony solutions align with customer needs and business objectives.
  • The analyst acts as the bridge between customers, internal stakeholders, system integrators, and technical implementation teams.

Matching Summary

Match Score: 85

Cubic Corporation is seeking a Senior Business Analyst within its Transportation Systems division to support the implementation of telephony and contact-center solutions. The role involves gathering requirements, coordinating technical teams, and ensuring solutions align with customer needs, requiring strong analytical skills and experience in telephony systems.

Skills & Requirements

Must-have

  • Telephony and contact-center solutions
  • Gathering and documenting requirements
  • IVR experience design
  • SDLC processes
  • Defect and issue management
  • Cross-functional team collaboration

Nice-to-have

  • Self-motivated and proactive
  • Build and maintain client relationships
  • Pick up new skills quickly
  • Methodical and structured approach
  • Cross-skilling for team support

Key Requirements

  • Four-year college degree or equivalent
  • 5+ years of business or technical analyst experience
  • Experience with telephony or contact center systems
  • Experience creating technical and functional specifications
  • Experience working with global, cross-functional teams
  • Proficiency in Microsoft Office, Jira, ServiceNow, Confluence

Work Rights

Not specified

Tailored Resume

Cover Letter