Senior Manager, Technical Account Management

Genesys

Multiple Locations
Fully remote
Manage high performing teams
Customer success methodologies
Communications technology
The Senior Manager of Technical Account Management is responsible for the effective execution of Technical Account Management services across the Genesys platform portfolio

Job Summary

  • The Senior Manager of Technical Account Management is responsible for the effective execution of Technical Account Management services across the Genesys platform portfolio.
  • Responsibilities include leading a team of technical people, mentoring and developing team members, contributing to strategic plans, and building strong relationships with internal departments and external partners.
  • Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

Matching Summary

The Senior Manager of Technical Account Management is responsible for the effective execution of Technical Account Management services across the Genesys platform portfolio.

Skills & Requirements

Must-have

  • manage high performing teams
  • customer success methodologies
  • communications technology
  • cloud concepts
  • project management methodologies
  • negotiation and conflict management

Nice-to-have

  • thought leader
  • drive innovation
  • empathy and collaboration
  • develop leaders and CX champions
  • break silos
  • positive high-energy work environment

Key Requirements

  • BS degree or equivalent industry experience
  • 7-10 years relevant management experience
  • Experience in Cloud and Premises delivery models
  • 20%+ travel required
  • Ability to engage at Director and C-level

Work Rights

Not specified

Tailored Resume

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