Customer Service Representative

Contractor In Charge

Dallas, TX, United States
Base: $17ph; bonus/equity: not specified; benefits...
On-site
Handle inbound and outbound calls
Accurate job booking and dispatching
Maintain crm accuracy
The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks

Job Summary

  • The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks.
  • This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking.
  • Competitive salary - starting at $17/hour; Medical Benefits -available after 90 days!; Retirement Savings Plan; Vacation Pay; Paid training; Advancement Opportunities

Matching Summary

The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks.

Salary

Base: $17/hour; Bonus/Equity: Not specified; Benefits: Medical Benefits, Retirement Savings Plan, Vacation Pay

Skills & Requirements

Must-have

  • Handle inbound and outbound calls
  • Accurate job booking and dispatching
  • Maintain CRM accuracy
  • Manage digital leads
  • Sales mindset for booking appointments
  • Operate with urgency and accuracy
  • Results-driven, sales-oriented approach

Nice-to-have

  • Professionalism and knowledge of software
  • High degree of experience in trades
  • Exhibit empathy for customers
  • Upbeat and hard-working company culture
  • Flexibility with hours

Key Requirements

  • High School Diploma/GED required
  • Computer literacy and strong typing skills (30+ WPM)
  • Experience with Microsoft Office
  • Excellent multitasking and follow-up skills
  • High attention to detail
  • Excellent interpersonal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter